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Hotel · Hanoi · Ha Noi Municipality

Ja Cosmo Hotel And Spa

A 4-star stay in the heart of Hanoi's Old Quarter, steps from the Water Puppet Theatre and central attractions.

  • 9.2 guest rating from 4,006 reviews
  • Staff rated 9.8
  • Spa and wellness centre on site
9.2 Perfect 4006 reviews Booking.com 9.2 · 4006 reviews

About

Ja Cosmo Hotel And Spa

Ja Cosmo Hotel And Spa sits at 23 Lo Su in Hanoi, a 4-star property within easy reach of the Old Quarter, the French Quarter, and the city's main sights. Its central position makes it a convenient base for exploring on foot, with the Water Puppet Theatre and Hoan Kiem Lake close by.

The hotel pairs its city-centre setting with a full spa and wellness centre, offering massages, facials, and body treatments. Rooms are equipped with air conditioning, flat-screen TVs, and tea and coffee facilities; some add a balcony, jacuzzi, or a separate living area. Guests consistently praise the helpful, friendly staff.

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out

In brief

What works, what to weigh

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Strengths

4 reasons to book
  • Exceptionally praised staff — Guests repeatedly mention friendly, helpful staff who go out of their way, from smooth check-ins to tracking down a lost bag.
  • Central location for exploring Hanoi — Walkable to the Old Quarter, French Quarter, Water Puppet Theatre, and Hoan Kiem Lake, with major attractions nearby.
  • Strong overall guest satisfaction — A high average rating across 4,006 reviews, with particular praise for rooms, service, and dining.
  • On-site spa and wellness centre — A full range of treatments from massages to facials, plus a jacuzzi, makes for a relaxing stay.
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Worth weighing

4 to weigh
  • Potential street noise — One guest noted the room was too noisy, waking them with the sound of a horn. Light sleepers may want earplugs.
  • Comfort scored lower than other aspects — While the hotel rates highly overall, comfort received a comparatively lower score, possibly linked to noise or bedding.
  • Pets not allowed — The hotel does not permit pets, so travellers with animals need to look elsewhere.
  • Paid airport shuttle — An airport shuttle is available but comes at an extra cost; budget for it if you need transport.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Junior Suite

  • 1 King-size bed
  • City view
  • Shower
  • Jacuzzi
  • Heating

Family Queen Suite

  • 2 Queen Size Beds
  • City view
  • Shower
  • Jacuzzi
  • Heating

Deluxe Triple Room

  • Sleeping arrangements for 3 persons
  • City view
  • Shower
  • Jacuzzi
  • Heating

Family Room

  • 2 Queen Size Beds
  • City view
  • Shower
  • Jacuzzi
  • Heating

Suite

  • 1 King-size bed and 1 Sofa bed
  • City view
  • Shower
  • Jacuzzi
  • Bathtub

Executive Suite

  • 1 King-size bed
  • City view
  • Shower
  • Jacuzzi
  • Heating

Executive Double Room

  • 2 Single beds or 1 Double bed

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Wi-Fi
  • No smoking on site
  • Lift
  • Safe deposit box
  • 24-hour reception
  • 24-hour security
  • Key card access
  • Smoke detectors
  • Fire extinguishers

Parking & Transport

  • Parking
  • Valet parking
  • Electric vehicle charging station
  • Paid airport shuttle
  • Car hire

Services

  • VIP check-in/-out
  • Express check-in/-out
  • Luggage storage
  • Locker room
  • Currency exchange
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Grocery shopping service
  • Welcome drink

Room Amenities

  • Air conditioning
  • Heating
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Turndown service
  • Mirror
  • Ironing facilities
  • Rollaway beds
  • In-room sink
  • Separate tub and shower
  • Free toiletries
  • Electric kettle
  • Down comforter
  • Flat-screen TV
  • In-room computer
  • HBO
  • Direct dial telephone
  • Mobile phone charger
  • AM/FM alarm clock
  • Cots

Spa & Wellness

  • Spa & wellness centre
  • Jacuzzi
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Treatment room
  • Body wraps
  • Back massage
  • Head massage
  • Full body massage
  • Foot massage

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

9.2
Perfect 4006 reviews

Guest-rated 9.2/10 from 4,006 reviews

Booking.com · 9.2 · 4006 reviews
9.2Verified guest

“The location is great for the Old Quarter and the Water Puppet Theatre. Staff were friendly and helpful, rooms were clean and comfy. Breakfast had a good selection and it was great value.”

9.2Verified guest

“The service at Gia Bao Grand is excellent and the staff are cool and friendly. The design is lovely, with images of Hanoi throughout. We were recommended by another couple and I will suggest it to my friends.”

9.2Verified guest

“The staff were incredibly helpful and friendly. On our last day, we left a bag behind and they actually tracked us down to return it – amazing.”

9.2Verified guest

“The room was beautiful, clean, with a wonderful bathroom. Breakfast was very good and the location is central. The staff were gentle and the price is very fair for such a good hotel. If I return to Hanoi, I'll stay here again.”

9.2Verified guest

“Great family room, excellent location and spacious amenities.”

9.2Verified guest

“Bright rooms in good condition.”

04 — Location

Getting around Hanoi

The property sits in Hanoi.

Old Quarter: The hotel is steps from the Old Quarter's bustling streets, known for their historic architecture, street food, and souvenir shops.

Hoan Kiem Lake: Within easy walking distance, this scenic lake is a popular spot for a morning stroll or evening walk around its perimeter.

Water Puppet Theatre: A short walk from the hotel, this traditional theatre offers performances that showcase a unique Vietnamese art form.

23 Lo Su, Hanoi, Ha Noi Municipality, Vietnam

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 14:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
30 rooms

06 — Questions

Frequently asked

What are the check-in and check-out times?

Check-in is from 14:00 until 23:59, and check-out is until 12:00.

Does the hotel offer parking?

Yes, parking is available on site, including valet parking and an electric vehicle charging station.

Are pets allowed?

No, pets are not allowed at the hotel.

Does the hotel have an airport shuttle?

Yes, a paid airport shuttle is available. Please check with the hotel for details and pricing.

Is there a spa at the hotel?

Yes, the hotel has a spa and wellness centre offering massages, facials, body scrubs, and more.

Nearby

Other top-rated stays in Hanoi

Want a different style or budget? Here are more highly-rated options in the area.

9.4

Meritel Hanoi

Guest-rated 9.4/10 — among the top stays in Hanoi.

Hanoi

8.6

Apricot Hotel

Guest-rated 8.6/10 — among the top stays in Hanoi.

Hanoi

The bottom line

For travellers who value a central Hanoi location and exceptional staff, Ja Cosmo Hotel And Spa delivers. Despite minor noise and comfort trade-offs, its high rating and on-site spa make it a solid choice for both leisure and business stays.

9.2A trusted pick in the heart of the Old Quarter.

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